Booking
We require prepayment for all Spa appointments. Any spa appointment changes or cancellations can be done by contacting the spa directly at 360-289-6003. If we do not answer your call, please leave a detailed message so we can return your call.
Reservations
Quinault Spa welcomes hotel guests as well as the public. Advance reservations are highly recommended and require a credit card to reserve this special time for you. Due to the high demand of our services, last minute and walk-in appointments cannot be
guaranteed. We do not provide spa services to persons under the age of 18. To respect the privacy of our spa guests we do not offer tours.
Attire
For your comfort and convenience, we supply robes and sandals for use during your spa visit. You may bring your own attire if you prefer. If you are staying in our hotel you may wear the complimentary robe down to receive your spa service. Bring a bathing
suit to enjoy our steam room and dry sauna.
Check-in Information
We ask that you arrive 15-30 minutes prior to your appointment time. This will allow you adequate time to change into our spa attire and to complete all required paperwork. Arrive at least 30 minutes in advance if you plan on using the steam room or dry
sauna before spa service.
Gratuities
Our staff is comprised of the highest caliber Licensed Massage Practitioners. We are committed to providing superior service to our clients and gratuities are not included in our spa service prices. 15%-20% of your service value is appropriate and can
be added to your room, credit card, or for your convenience we have envelopes at our spa reception desk.
Cancel or Service Change Request
Since we reserve this special time for you and turn away other clients to accommodate your spa service requests we do require you to contact us at least 24 hours prior to your scheduled appointment. If you call to cancel less than 24 hours in advance a refund of prepaid service is not authorized.
Late Arrival or No Show
Since we reserve this special time for you and we have other clients who are scheduled to receive spa services after you we are not able to extend spa service times to accommodate your late arrival. Additionally, you will be charge full value for all
reserved spa services.
Alcohol / Drugs
Alcoholic beverages are not allowed in the spa. We may deny you spa service if you have consumed any alcohol/drugs less than 4 hours before your scheduled spa service. You may also be denied services if you appear to be intoxicated or under the influence
of drugs or alcohol. If you are denied spa services due to the consumption of alcohol/drugs you will be charged full value for all reserved spa services.
Spa Groups and Spa Packages
Due to current health standards and government requirements we are longer offering spa group or spa packages at our facilities. Our spa sessions are limited to one 55 minute session per person per day.
Personal Possessions
We are not responsible for the loss of or damage to personal articles. Lockers are provided upon availability; we recommend that you do not bring or wear jewelry or any other items of value as we will ask you to remove them for your services.
Cell Phones, Children and Tours
Our spa environment is one of tranquility and relaxation. We thank you in advance for turning off all cell phones and kindly request that children do not accompany you for your spa visit. To respect the privacy of our spa guests we do not offer tours.
Guest Satisfaction
To ensure your satisfaction it is important for you to communicate your concerns and/or desired outcomes with your assigned Licensed Massage Practitioner..
General Refund Policy
We will not issue any refund on any spa service where a client leaves the premises after the time of service and contacts the manager after the fact. The time for any kind of complaint about service is during the service and you should speak directly to the assigned team member. The team member can directly handle your complaint or concerns. If you are not satisfied, you have the right to end the session immediately. However, you will pay for services render up to the service ending.
We reserve the right to refuse service to anyone for any reason.
Revised August 2022